This Refund Policy explains when refunds may be available for services provided by US Elite Solutions. Please review this policy before scheduling an onsite visit.
US Elite Solutions provides onsite printer services rather than physical products. Our charges cover the technician's scheduled visit and the services performed at your location.
If you need to cancel or reschedule your appointment, please contact us as early as possible. Requests made before the scheduled visit may be eligible for cancellation without additional charges, depending on the circumstances.
Refund requests are reviewed individually. If a payment was made for a service that could not be provided due to circumstances within our control, we will review the situation and determine whether a full or partial refund is appropriate.
Refunds are generally not available once an onsite visit has been completed or when services have been performed as requested. We also cannot provide refunds for issues caused by hardware failure, manufacturer defects, or third-party products.
When a refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
If you have questions about this Refund Policy or wish to request a refund, please contact US Elite Solutions through our Contact page. We will review your request and respond as soon as possible.